Warren General Hospital Website Terms of Use and Email Communication Terms
Effective / Updated: Jan. 1, 2026
1. Online Disclaimer and Acceptance of Terms
Welcome to the Warren General Hospital website and any related mobile applications, pages, patient tools, or other digital services (collectively, the “Online Services”) provided by Warren General Hospital (“WGH,” “we,” “us,” or “our”).
These Terms of Use form a binding agreement between you and WGH regarding your access to and use of the Online Services.
IMPORTANT NOTICE ABOUT DISPUTE RESOLUTION: These Terms include an arbitration provision and a class action waiver that (1) require certain disputes to be resolved by individual arbitration, (2) waive the right to a trial by jury, and (3) waive the right to participate in a class action or representative proceeding for covered disputes.
By clicking “I Accept,” creating or using an account, submitting information, communicating with us electronically, or otherwise accessing or using the Online Services, you agree to these Terms. If you do not agree, do not use the Online Services.
2. Not Medical Advice; Emergencies
The Online Services are provided for general educational and informational purposes only and do not provide medical advice or professional services unless we explicitly state otherwise for a specific feature.
Information on the Online Services is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider regarding any medical condition.
Emergency warning: If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.
3. Third-Party Links
The Online Services may include links to third-party websites or services. These links are provided for convenience only. WGH does not control and is not responsible for third-party content, policies, or practices, and linking does not imply endorsement.
4. Changes to These Terms
We may update these Terms at any time, in our sole discretion. Changes are effective when posted. Your continued use of the Online Services after changes are posted means you accept the updated Terms.
5. Relationship to Other Terms
Some Online Services may have additional terms (for example, a patient portal, online bill pay, scheduling tools, event registration, donation pages, or texting programs). Those additional terms supplement these Terms and apply only to the applicable service. If there is a conflict, the service-specific terms control for that service.
Privacy Statement
6. Scope and How This Privacy Statement Works
This Privacy Statement explains how WGH collects, uses, and shares information when you use the Online Services. “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an individual.
WGH Organization Information (fill in):
Organization: Warren General Hospital
Address: 2 Crescent Park West, Warren, PA, 16365, USA
Primary Online Services: wgh.org and related WGH pages/subdomains and mobile apps
7. Protected Health Information (HIPAA)
Information that qualifies as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) is governed by WGH’s Notice of Privacy Practices, not this Privacy Statement.
WGH Notice of Privacy Practices: Click Here
Questions about privacy: WGH Privacy Officer Nicole Genis - genicole@wgh.org
8. Information We Collect
A. Information you provide to us
Depending on what you do on the Online Services, we may collect:
Contact and account details (name, email, phone, address, username/password if applicable)
Scheduling, billing, donation, or transaction details (limited payment details, confirmation details, billing contacts)
Information you submit in forms (questions, feedback, survey responses, event registrations)
Information about others you submit where permitted (e.g., a family member you’re helping)
Health-related information you choose to provide through tools that request it (when applicable)
B. Information collected automatically
When you visit the Online Services, we may automatically collect:
Log data (IP address, browser type, pages viewed, referring URLs, timestamps, clicks)
Device data (device identifiers, operating system, network information)
Approximate location (generally derived from IP address; precise location only if you enable it where a feature requires it)
Cookies and similar tracking data (see Cookies Notice below)
9. How We Use Information
We may use Personal Information to:
Provide, maintain, and improve the Online Services
Respond to requests, questions, or support needs
Communicate about WGH services, events, and updates (subject to your choices)
Process registrations, payments, donations, or requests you initiate
Monitor and analyze usage to improve performance and security
Detect, investigate, and help prevent fraud, abuse, or security incidents
Comply with law, regulation, legal process, and lawful requests
10. How We Share Information
We may share Personal Information:
With service providers who help operate and secure the Online Services (hosting, analytics, payment processing, communications tools), who are permitted to use it only for providing services to WGH
With affiliates or partners as applicable to provide services you request
With legal or regulatory authorities as required by law or legal process
In connection with reorganization, merger, acquisition, or asset transfer (subject to appropriate protections)
With social media platforms if you choose to interact with plug-ins or share content through them
Cookies Notice
11. What Cookies Are
Cookies are small files stored on your device that allow websites to function properly, remember preferences, and help analyze website performance.
12. Types of Cookies We May Use
Depending on the Online Service, we may use:
Strictly Necessary Cookies (required for basic site functionality)
Performance Cookies (help us understand usage and improve performance)
Functional Cookies (remember preferences and enhance features)
Analytics Cookies (measure usage, e.g., site analytics tools)
Marketing Cookies (support interest-based advertising if used on a given Online Service)
Some cookies may be placed by third parties (for example, analytics or advertising partners). Their use is governed by their own policies.
13. Your Choices
You can control cookies through your browser or device settings. If you disable cookies, parts of the Online Services may not function correctly.
We may also provide cookie preference tools where required or appropriate. [Insert link to cookie settings tool if you have one]
14. Changes to Cookies Notice
We may update this Cookies Notice from time to time by posting an updated version on the Online Services.
Children’s Privacy
15. Children Under 13
The Online Services are not intended for children under 13. WGH does not knowingly collect Personal Information from children under 13 without appropriate authorization. If you believe a child has provided Personal Information through the Online Services, contact: [privacy email].
Security
16. Security Practices
WGH uses commercially reasonable safeguards designed to protect the security of the Online Services. However, no internet transmission is 100% secure. You are responsible for using the Online Services in a secure manner, protecting your devices, and keeping your login credentials confidential.
Social Media
17. Social Media Guidelines
WGH may offer social media pages or interactive features that allow users to comment or post content. We welcome respectful discussion, but we may remove content (and/or restrict access) that:
Violates patient privacy or confidentiality
Is unlawful, threatening, harassing, hateful, obscene, or defamatory
Infringes intellectual property rights
Is misleading, fraudulent, or spam
Promotes illegal activity
Is off-topic, excessive, or intended to disrupt
WGH is not responsible for content posted by others and is not obligated to respond to social media posts. Do not post personal medical information on public social platforms.
Restrictions on Use and Intellectual Property
18. Ownership and Permitted Use
The Online Services and their content (text, graphics, logos, images, audio/video, software, and design) are owned by WGH or its licensors and protected by applicable laws.
You may view, download, and print content for personal, non-commercial use only, provided you do not remove notices. You may not reproduce, distribute, modify, sell, or exploit any content for commercial purposes without WGH’s prior written permission.
19. Acceptable Use
You agree not to:
Use the Online Services for unlawful purposes
Attempt unauthorized access to systems, accounts, or data
Introduce malware, attempt denial-of-service attacks, or disrupt operations
Scrape, harvest, or collect Personal Information about others without permission
Post or transmit content that is false, deceptive, infringing, defamatory, obscene, or violates privacy rights
20. Accounts (If Applicable)
If an Online Service requires an account, you agree to provide accurate information, keep it updated, and maintain the confidentiality of your username/password. You are responsible for all activity under your account.
If you believe your account has been compromised, change your password and contact: [support contact].
Email Communications Terms and Disclaimer
21. Email Is Not Guaranteed Confidential
If you choose to communicate with WGH by email, you understand:
Email may not be secure.
Unauthorized parties could intercept, read, or alter messages.
WGH cannot guarantee confidentiality of email communications.
WGH will use reasonable measures to protect information we send and receive, but you assume the risks of email communication.
22. Email Risks and Your Responsibilities
By using email with WGH, you agree you will:
Protect your email account, passwords, and devices from unauthorized access
Use up-to-date malware/virus protection
Be cautious about forwarding, copying, or printing emails containing sensitive information
Avoid using an employer-provided email account for sensitive communications when possible (your employer may have access)
23. Conditions for Email Use
By communicating with WGH via email, you understand and agree that:
WGH may route your email internally to appropriate staff for care coordination, billing, operations, or customer service, as permitted by law
Email should not be used for emergencies or urgent matters
If you do not receive a response in a reasonable time, you will follow up by phone or other appropriate methods
WGH may retain emails and may include them (or information from them) in your record, when appropriate and permitted
WGH may discontinue email communication if we determine it is not appropriate or secure, and we may notify you of alternate communication options
If you provide an email address, WGH may use it for administrative notices such as billing statement availability (if applicable)
24. Email Best Practices (So Your Message Reaches the Right Humans)
When emailing WGH, you agree to:
Notify us promptly if your email address changes
Email only addresses we provide or publish for your intended purpose
Include your full name and other identifying details necessary to locate your records (as appropriate)
Use clear subject lines (e.g., “Appointment,” “Prescription Question,” “Billing,” “Records Request”)
Keep messages concise and specific
25. Unsubscribing
You may opt out of non-essential promotional emails by using the unsubscribe mechanism included in those messages. Administrative or service-related messages may still be sent when necessary.
Suspension and Termination
27. Our Right to Suspend or End Access
WGH may suspend, restrict, or terminate access to any Online Service at any time, with or without notice, where permitted by law (for example, to protect security, prevent abuse, or comply with legal obligations).
International Use
28. United States Use
The Online Services are intended for use in the United States. If you access them from outside the U.S., you do so at your own initiative and are responsible for compliance with local laws.
Warranty Disclaimer
29. “As Is” and “As Available”
To the fullest extent permitted by law, the Online Services are provided “AS IS” and “AS AVAILABLE.” WGH disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Online Services will be uninterrupted, secure, error-free, or that content will be accurate, complete, or current.
Limitation of Liability
30. Limits on Damages
To the fullest extent permitted by law, WGH (and its affiliates, licensors, suppliers, and service providers) will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of (or inability to use) the Online Services.
To the extent direct damages cannot be excluded, WGH’s total liability for claims arising out of or relating to the Online Services will not exceed the greater of $100 or the amount you paid to access the Online Services (if any) during the 12 months before the event giving rise to the claim.
Dispute Resolution and Arbitration
31. Read This Section Carefully
This section requires arbitration of certain disputes and limits how you can seek relief.
A. Covered Disputes
“Dispute” means any claim arising out of or relating to the Online Services or these Terms.
This section does not apply to:
Claims that must be heard in small claims court (if within that court’s jurisdiction)
Claims seeking injunctive relief for alleged unlawful use of intellectual property
Claims that are not legally subject to arbitration
B. Class Action Waiver
You and WGH agree that disputes will be resolved only on an individual basis. You waive any right to bring or participate in a class, collective, consolidated, or representative action relating to a covered Dispute.
C. Agreement to Arbitrate; Waiver of Jury Trial
You and WGH waive the right to a jury trial for covered disputes. Covered disputes will be resolved by binding individual arbitration.
D. Notice and Informal Resolution
Before starting arbitration, the party bringing the Dispute will send written notice and allow 30 days to attempt informal resolution.
Notice to WGH:
Warren General Hospital
Attn: Nicole Genis
2 Crescent Park West, Warren, PA 16365
Your notice must include your name, address, contact details, a description of the Dispute, and the relief sought.
E. Arbitration Administrator and Rules
Arbitration will be administered under its applicable rules, unless the parties agree otherwise or the administrator is unavailable, in which case the parties will select a substitute.
Arbitration will take place in Warren County, Pennsylvania, unless the parties agree to a remote format or another permissible venue.
F. Time Limit to Bring Claims
Any claim relating to a Dispute must be filed within one (1) year after the claim arises, unless a longer period is required by applicable law.
G. Severability
If any portion of this Dispute Resolution section is found unenforceable, the remainder will remain in effect to the extent permitted by law.
Contact
32. Questions and Requests
For questions about these Terms, privacy, cookies, or the Online Services, contact:
Website Contact / Webmaster: Kerstin Wyman - kwyman@wgh.org
Privacy Officer: Nicole Genis - genicole@wgh.org
Mailing Address: Warren General Hospital - 2 Crescent Park West - Warren, PA - 16365