Your Rights Are Honored
As a patient, family member or guardian of a patient, we would like you to know that we are committed to delivering quality medical care that is effective and considerate. This document is a statement of our policy. We want you to know the rights you have under federal and Pennsylvania law as soon as possible in your hospital stay so that you may take an active role in your health care and can help us meet your needs.
As a patient, you have the right to receive care without discrimination due to age, sex, race color religion, sexual orientation, income, education, national origin, marital status, culture, language, disability, gender identity, physical disability or who will pay your bill. The physically disabled will have reasonable and equal access to the facilities, services, and programs of this hospital.
Patients will receive services and care that are medically suggested and within the hospital's services, its stated mission and required by law and regulation.

Your Rights
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Respectful, considerate care given by skilled staff.
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Have your physician and a family member or other person of your choice promptly notified of your hospital admission.
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Know the names of the doctors and nurses, who provide your care, and the names and functions of other healthcare workers that care for you.
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Privacy concerning your own medical care. Case discussion, consultation, examination, and treatment should be done in places designed to protect your privacy.
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Have all records pertaining to your medical care treated as confidential. If you request it, the hospital shall provide you access to your medical records unless restricted for medical or legal reasons. You will have access to your records within a reasonable time and for a reasonable fee.
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Know what hospital rules and regulations apply to your conduct as a patient.
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Expect emergency procedures to be implemented without unnecessary delay.
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Good quality care and high professional standards that are continually maintained and reviewed.
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Information about your current health, treatment, outcomes, recovery, ongoing health care needs and future health status in terms that you understand. This includes interpretation and translation, free of charge, in the language you prefer. This also includes providing you with help if you have vision, hearing or cognitive difficulties.
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Information upon discharge about your continuing health care requirements after discharge and the means for meeting them.
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Choose a support person, if needed, to act on your behalf to assert and protect your patient rights.
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Be involved in all aspects of your care and decisions about your care. When it is not medically advisable to give information to you, your information shall be given to your family member or other appropriate person.
You have the right to information about alternative treatments and possible unexpected complications. You may be asked to sign your name before the start of a procedure and/or care. This is "informed consent," and it is not required in the case of an emergency.
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A proper assessment and management of pain, including the right to request or reject any or all options to relieve pain.
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Receive care in a safe setting.
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Be free of all forms of abuse or harassment.
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Receive care free from restraints or seclusion unless necessary to provide medical, surgical or behavioral health care.
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Decide to take part or not take part in research or clinical trials for your condition, or donor programs, that your doctor may suggest. Your participation in such programs is voluntary. You or your legal representative must give written permission before you participate.
A decision not to take part in such programs will not affect your right to receive care.

You have the right to:
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Refuse any drugs, treatment, care or procedure offered by the hospital. You will be told of the medical consequences of your refusal. There may be times when care must be provided based on the law. You are responsible for your actions if you refuse care or do not follow care instructions.
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Request a consultation with another health care provider at your own expense.
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Receive a prompt and safe transfer to the care of others when Warren General is not able to meet your need or request for care or service. You have the right to know why a transfer might be required, as well as learning about other options for care. Warren General cannot transfer you to another hospital unless that hospital has agreed to accept you.
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Receive instructions on follow-up care and participate in decisions about your plan of care after you are out of the hospital.
You Have The Right To Raise a Complaint or Grievance
Being a good patient does not mean being a silent one. Tell hospital staff about your concerns or complaints regarding your care. This will not affect your future care.
Concerns, Complaints, and Grievances during your hospital visit
Sometimes, a patient or family member may have a concern or complaint that can be quickly addressed during the hospital visit. We encourage you to contact the manager of the department or a member of your healthcare team so we can quickly address the concern.
Sometimes a more serious matter cannot be resolved quickly and while you are in the hospital. You may want to seek review of the quality of your care, coverage decisions and concerns about your discharge.
You may submit a complaint or grievance to the hospital in writing, by phone or in person. You may expect a timely response from the hospital in terms that you can understand. Alternatively, you may wish to submit your complaint or grievance to the PA Department of Health at the address and phone number below.
To share your concerns with the hospital, please contact the hospital's Patient Relations Department at:
Patient Relations Warren General Hospital
Two Crescent Park West
PO Box 68
Warren PA 16365
(814) 723-4973 extension 2087
You may submit your complaint or grievance to the Department of Health at:
Pennsylvania Department of Health
Acute & Ambulatory Care Services
Health & Welfare Building, Room 532
625 Forster Street
Harrisburg PA 17180-0090
(800) 254-5164