WGH Wolverine Security Update

Wolverine Ransomware AttackMedia statement

Wolverine Solutions Group was the victim of a ransomware attack in late September 2018 that locked up our servers and work stations.

Working closely with a team of respected IT and forensic experts, we worked around the clock to restore our systems and to ensure our data is securely protected. Due to the proprietary nature of the software applications that we have customized for clients, the restoration process was lengthier and more complex than is typical.

We reported this incident to the FBI. Working in tandem with our IT and forensic teams, we conducted a thorough investigation to determine precisely what occurred and the nature of the information involved. The forensic analysis and investigation performed by a third-party IT security company could not identify any evidence confirming that the personal data on our system was extracted. Even so, and depending on the type of information that may have been involved, we are offering credit monitoring to those affected.

Our company performs business services for a variety of clients, including various health care entities and health plans. Among the clients whose information was impacted are the following health care entities:

  • Warren General Hospital
  • UPMC Kane


In some cases, where the data on our system may have included protected health information or financial information (i.e., full name, Social Security number, date of birth, home address, account number, health plan contract numbers, diagnosis, or other information), we will notify the affected individuals, as they are identified, by mail and offer credit monitoring at no charge. This process already began on December 28, 2018, and continues to date. We also have established a toll-free hotline at (877) 412-7152 to provide real-time answers for affected individuals.

We recommend you remain vigilant and consider taking one or more of the following steps to protect your protected health information or personal information:

  • Contact the nationwide credit-reporting agencies as soon as possible to add a fraud alert statement to your credit file at all three national credit-reporting agencies;
  • Remove your name from mailing lists of pre-approved offers of credit for approximately six months;
  • Receive a free copy of your credit report by going to www.annualcreditreport.com;
  • Pay close attention to all bills and credit-card charges you receive for items you did not contract for or purchase;
  • Review all of your bank account statements frequently for checks, purchases, or deductions not made by you;
  • If you suspect or know that you are the victim of identity theft, you should contact local police and you also can report this to the Fraud Department of the FTC.

Even one instance is one too many, and we have taken additional steps to strengthen our data security procedures. These include enhancing our security procedures, investing in new technology, and mandating additional training for our team.

We are deeply sorry that this incident occurred and apologize to our business clients and affected individuals. Safeguarding the personal and business information of our customers is of the utmost importance to us.

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