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Wolverine Solutions Group was the victim of a ransomware attack in late September 2018 that locked up our servers and work stations.
Working closely with a team of respected IT and forensic experts, we worked around the clock to restore our systems and to ensure our data is securely protected. Due to the proprietary nature of the software applications that we have customized for clients, the restoration process was lengthier and more complex than is typical.
We reported this incident to the FBI. Working in tandem with our IT and forensic teams, we conducted a thorough investigation to determine precisely what occurred and the nature of the information involved. The forensic analysis and investigation performed by a third-party IT security company could not identify any evidence confirming that the personal data on our system was extracted. Even so, and depending on the type of information that may have been involved, we are offering credit monitoring to those affected.
Our company performs business services for a variety of clients, including various health care entities and health plans. Among the clients whose information was impacted are the following health care entities:
In some cases, where the data on our system may have included protected health information or financial information (i.e., full name, Social Security number, date of birth, home address, account number, health plan contract numbers, diagnosis, or other information), we will notify the affected individuals, as they are identified, by mail and offer credit monitoring at no charge. This process already began on December 28, 2018, and continues to date. We also have established a toll-free hotline at (877) 412-7152 to provide real-time answers for affected individuals.
We recommend you remain vigilant and consider taking one or more of the following steps to protect your protected health information or personal information:
Even one instance is one too many, and we have taken additional steps to strengthen our data security procedures. These include enhancing our security procedures, investing in new technology, and mandating additional training for our team.
We are deeply sorry that this incident occurred and apologize to our business clients and affected individuals. Safeguarding the personal and business information of our customers is of the utmost importance to us.
ATTENTION: If you speak a foreign language and need language assistance, free translation services are available to you. Call 1-814-723-3300 (TTY: 1-877-857-0744).